Mystery Shopping is an effective way to collect detailed and specific information about operations, customer service, compliancy and other key areas of your business.
PerformaLogics manages highly trained Mystery Shoppers that secretly shop businesses posing as regular customers. Based on the findings of the shopper's experience, PerformaLogics provides detailed reports and recommendations that help maximize performance.
Mystery Shopping provides an ongoing assessment of guest experience as well as policy and procedural compliancy by staff. Our programs are customized for each client, based on the client's goals and objectives.
Our mystery shopping program will provide you with the tools to:
- Enhance client loyalty by accurately measuring and improving customer service.
- Maximize profits by monitoring and developing employee selling skills and product knowledge.
- Create greater employee awareness, reducing shrinkage.
- Evaluate employee activity to ensure compliancy to store policies and procedures.
- Provide a user friendly measuring system supporting continuous growth and improvement.
- Allow your business to compete more effectively.
- Expand your business by developing new ideas, products and services based on customer feedback.
- Help direct your dollar and resource commitments to ensure maximum return on your investment.
- Create actionable reports to address areas of concern based on your organizations objectives.
Contact PerformaLogics to get more information on Mystery Shopping and how we can help you measure your customer service.